We ask that if you do need to rearrange or cancel your appointment, we are happy to do so; however, we kindly request that 24 hours’ notice is provided. This allows the team to make alternative arrangements for the surgery, offering those patients who may require an appointment more accessibility to our service.
It is requested that cancellations are reported to the team via telephone or email. Kindly be advised that failure to attend for a scheduled appointment or cancelling without 24 hours’ notice may result in a ‘failed or late appointment fee’.
In most cases, the deposit taken will go towards the overheads still incurred by the surgery and team. If your appointment duration is 1 hour or longer, there will be a charge of £1/minute.
If the deposit you have paid exceeds this amount, the fee will be deducted, and the remaining amount will automatically be placed onto your account. Similarly, if the deposit you have paid is lower than this amount, you will then be required to pay the difference.
The deposit fee which is taken is usually based on the length of the appointment and is at the discretion of Caversham Heights Smile Clinic.
